Returns & exchange

Policy

• 7-day window — exchange within 7 days of delivery
• Preference swaps — unused, in original packaging; return courier at your cost
• Our mistake — photo within 48 hours; free replacement or refund

How to request

1. 01

   Send your order ID and a photo

   Via Contact — an unboxing photo or video of the issue.

2. 02

   We confirm within 24 hours

   Pickup, replacement or refund, with a clear next step.

Not covered

• Used or washed items
• Pieces without tags, unless damaged on arrival
• Final-sale campaign items, marked at purchase